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Terms & Conditions

1. General conditions

The following terms and conditions shall apply for all our customers making a purchase on 

Please read our terms & conditions carefully before making a purchase on our website. These terms will provide you additional information on our business and inform you about the process we have in place if an issue arises. 

2. Our contract with you

Once you have made your order a confirmation email will be send. This is not an acceptance email from us. We reserve the right to refuse any orders for any reasons at any time. We also reserve the right to limit or cancel quantities purchased per person and/or household.

If we are unable to process your order we will notify you. 

Our acceptance of your order will only take place once we send you an email informing you your order has been dispatched along with the tracking number attached to it. 

You must be 18 years old or over to place an order with us. 

3. Ownership and responsibility

Any Anne Podbielski vase will be your responsibility from the time we dispatched it to your address. You own the product once you have paid it in full. 

4. Customer details & accuracy of billing & account information

Customers are responsible for entering correct and complete details (name, delivery address, payment method) to purchase a vase on We will not compensate you if you have entered a wrong delivery address. You are responsible for any omission, or error. 

Customers must notify us immediately if any of the information he/she provided changed (credit card, name, email, etc.) at

5. Website usage

You are responsible for the usage of our website. We are not responsible for any potential inability to use our service. 

 6. Terms of Sale

All orders are subjected to availability. If one of our vase becomes out of stock you will be notified. If you have already paid for am out of stock vase no longer in production we will either propose other options or refund you in full. The refund usually takes up to 6 working days to proceed.

To purchase vases from Anne Podbielski you will have a valid credit/debit card and be 18 years old or over.

We accept most credit and debit cards (including visa, MasterCard, American Express) and Apple Pay.

All prices include VAT. In some cases, delivery sent to the United-Kingdom and Switzerland, additional cost apply. Such cost will be included in the final price of your purchase.


 7. Delivery Times & Charges

It should take us between 5 to 15 days maximum to process and ship your orders. However, if your vase is out of stock it may take us more time to process your order. We estimate an additional 5 days to craft your vase. Meaning it could take up to 20 working days for you to receive your order.

We are not responsible for any postal delays. 

8. Refund Policy


You have 10 days after you received your order to process the return. After 10 days we will not longer offer a refund. 


To be eligible for a return, your vase must be unused, in perfect condition and in its original package.


Please email us at with your request and attach a proof of purchase. We will review your request and if approved we will send you the address to return your vase. 


You are responsible for paying your own shipping costs for the return of your vase. Your are also responsible for the item’s return. We advice you purchase shipping insurance and use a trackable service. 


Once we received your return we will inspect it. We will then email you whether you’r return has been approved or rejected. If approved we will process your refund to the card used for the purchase. The refund usually takes up to 6 working days to be processed. 

If you have not received the refund after 6 days please contact us at

Late or missing refunds 

If you have not received the refund please check your account again, then contact your bank as it can take some time to process the payment. 

If you still havent received the fund please contact us at

Sale items 

On sales item cannot be refunded. 

We only replace items that are damaged when received. Please send us a picture of the damaged item at We will inspect it and once reviewed and approve send you the same item in exchange.  Once reviewed we will send you a new vase. 


9. Reproduction and representation of Anne's work 

You are not allowed to reproduce Anne Podbielski's work without her consent. She is protected by the ADAGP. 

10. Prohibited use

You are not allowed to misuse this website. You are not allowed to use this website for unlawful purpose, encourage others in unlawful acts, hack this website, transmit or distribute a virus, spam, phish or scrap, infringe upon intellectual property, submit false information, harass, abuse, lie, be offensive or obscene, track personal information of others. 

Violating any of the above will lead us to terminate your use of the services we provide, and potentially disclose your identity to law enforcement authorities.

11. Indemnity

You are liable to any damage and/or costs if you breach our Terms & Conditions and/or misuse of our website.

12. Governing Law and Jurisdiction

These terms and conditions are to be constructed in accordance with the laws of Portugal and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Portuguese courts.

13. Contact us

If you wish to contact us you can use the contact page on our website and/or send us an email at

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